WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION.

CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

U.S. SHIPPING OPTIONS AND COSTS

FILMCRÜ OFFERS FREE STANDARD GROUND SHIPPING FOR ALL FULL PRICE MAINLINE ORDERS SHIPPING WITHIN THE UNITED STATES. ORDERS TAKE 5-10 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.

FOR ALL OTHER PURCHASES, SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF YOUR PACKAGE. 

DUE TO COVID-19 STAFFING PRECAUTIONS, WE DO NOT HAVE EXPEDITED SHIPPING AVAILABLE AT THIS TIME.

FOR DELIVERIES TO ALASKA, HAWAII AND PUERTO RICO, YOUR ORDER WILL BE AUTOMATICALLY UPGRADED TO AIR DELIVERY AT CHECKOUT.

WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

WE DO NOT SHIP TO PO BOXES.

INTERNATIONAL SHIPPING OPTIONS AND COSTS

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (FILMCRÜ) AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (FEAR OF GOD) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO FEAR OF GOD AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT THEECRU@FILMCRU.CO

BY USING FILMCRU.CO, YOU AGREE TO THE TERMS OF USE. WE MAY CHANGE OR UPDATE THESE TERMS, SO PLEASE CHECK THIS PAGE REGULARLY. WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON OUR WEBSITE IS ACCURATE, COMPLETE, OR CURRENT. THIS INCLUDES PRICING & AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.

ALL CONTENT OF OUR WEBSITE, INCLUDING TEXT, GRAPHICS, LOGOS, ICONS, AND IMAGES, IS THE PROPERTY OF TCE CREATIVE, LLC. AND IS PROTECTED BY UNITED STATES & INTERNATIONAL COPYRIGHT LAWS. ALL TRADEMARKS INCLUDED ON THIS SITE ARE THE PROPERTY OF TCE CREATIVE, LLC. UNLESS OTHERWISE NOTED.

WHAT PROTECTIVE MEASURES ARE YOU TAKING FOR COVID-19?

THE HEALTH AND SAFETY OF OUR COMMUNITY ARE OUR TOP PRIORITY. WE HAVE IMPLEMENTED SEVERAL COMPANY-WIDE SAFETY MEASURES FOR THE PROTECTION OF OUR EMPLOYEES AND PARTNERS. WE CONTINUE TO MONITOR THE EVOLVING COVID-19 PUBLIC HEALTH GUIDELINES CLOSELY.

THE FOLLOWING HEALTH AND SAFETY MEASURES HAVE BEEN IMPLEMENTED IN OUR FULFILLMENT PROCESS:

• TEAM MEMBERS ARE REQUIRED TO WEAR THE APPROPRIATE MASK, FACE COVERINGS, & GLOVES WHILE PACKAGING & SHIPPING ORDERS.

• INCREASED CLEANING & DISINFECTING OF FREQUENT CONTACT SURFACES

• TOUCHLESS HAND SANITIZER DISPENSERS ARE AVAILABLE

• FLOOR MARKERS TO ILLUSTRATE PROPER SOCIAL DISTANCING

WHEN WILL MY ORDER ARRIVE?

PLEASE ALLOW UP TO 5-10 BUSINESS DAYS TO VERIFY AND PROCESS YOUR ORDER AND BETWEEN 3-4 WEEKS FOR DELIVERY. YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ORDER HAS SHIPPED. ORDERS PLACED OVER THE WEEKEND OR ON HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY. PLEASE VISIT OUR SHIPPING PAGE FOR ADDITIONAL INFORMATION AND ESTIMATED DELIVERY TIMES.

WHAT IS YOUR RETURN POLICY FOR ORDERS PLACED ONLINE?

DUE TO LIMITED QUANTITIES AND HIGH ORDER VOLUME, WE CAN NOT MAKE CHANGES TO AN ORDER ONCE IT HAS BEEN PLACED. ALL SALES ARE FINAL.

PLEASE CAREFULLY REVIEW YOUR ORDER BEFORE COMPLETING YOUR PURCHASE.

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE CURRENTLY ACCEPT SHOP PAY, VISA, MASTERCARD, AMERICAN EXPRESS, GOOGLE-PAY, PAYPAL, APPLE-PAY, AND AMAZON-PAY.

I HAVE ISSUES CHECKING OUT. WHAT DO YOU SUGGEST?

PLEASE ENSURE THAT THE BILLING ADDRESS IS CONSISTENT WITH YOUR BANK’S RECORDS.

OTHERWISE, YOU WILL NEED TO CONTACT YOUR BANK/CREDIT CARD PROVIDER, AS WE CAN NOT RESOLVE CREDIT CARD ISSUES ON OUR END.

WHAT CURRENCY ARE YOUR PRICES IN?

ORDERS PLACED BY CUSTOMERS RESIDING IN THE UNITED STATES AND AUSTRALIA WILL BE CHARGED IN US DOLLARS (USD).

DOES FILMCRÜ™ SHIP TO MY COUNTRY?

YES! WE SHIP INTERNATIONALLY. PLEASE NOTE, INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES INCURRED DURING INTERNATIONAL SHIPPING.

by using filmcru.co you agree to the terms of use. We may change or update these terms, so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing & availability. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. All content of our website including text, graphics, logos, icons, and images is the property of TCE CREATIVE, LLC and is protected by the United States & international copyright laws. all trademarks included on this site are the property of TCE CREATIVE, LLC. Unless otherwise noted. -

Frequently asked questions

Can I get a refund or make an exchange? We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including selecting the correct size and color of your items, billing and shipping addresses, etc…

When will I receive my order? Please allow 5 - 7 business days for order processing & up to an additional 2-3 weeks for domestic orders, and 3-4 weeks  for international orders. Please note, we do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us at theecru@filmcru.co, and we will do our best to track your order for you.

Does filmcrü ship to my country? Yes! We ship internationally. Please note, international customers are responsible for any customs fees incurred during international shipping.

How can I contact filmcrü directly? Please contact us at theecru@filmcru.co with any questions other than those listed above. We will do our best to reply to your question(s) within 48 hours. Please note, filmcrü reserves the right to refuse or cancel any order for any reason.

PRE-ORDER ITEMS

Items designated as a “pre-order” are not readily available at the time of release, and are set to be delivered at a later date. Please check the product description for the item you are purchasing, as it includes a date that you can expect the item to be shipped/delivered by.